{"id":174,"date":"2017-06-24T22:51:00","date_gmt":"2017-06-24T14:51:00","guid":{"rendered":"http:\/\/vesseloffshoremanagement.com\/?page_id=174"},"modified":"2017-06-24T23:12:34","modified_gmt":"2017-06-24T15:12:34","slug":"complaints-and-grievances-policy","status":"publish","type":"page","link":"http:\/\/vesseloffshoremanagement.com\/?page_id=174","title":{"rendered":"Complaints and Grievances Policy"},"content":{"rendered":"<p><strong>Complaints &amp; Grievances Handling Policy Statement<\/strong><\/p>\n<p>All complaints should be formally written to\u00a0<u><a href=\"mailto:stacey@vesseloffshoremanagement.com\">stacey@vesseloffshoremanagement.com<\/a><\/u>\u00a0 or alternatively she can be contacted via the company website contact form, office telephone number, a written letter or verbally in person.<\/p>\n<p>All complainants and grievances will be acted\u00a0upon\u00a0in a timely manner with a receipt of acknowledgement within 3 working days.<\/p>\n<p>Upon investigating the complaint, the effected\u00a0person will be contacted\u00a0immediately\u00a0and a meeting to discuss and resolve the matter will be arranged. This action should be completed within 14 working days of receiving the complaint\/grievance.<\/p>\n<p>If, for any reason whatsoever, a meeting cannot be held, the affected person will be contacted with a written reply addressing his\/her complaint and include suggestions for resolving the matter. This will be done by Stacey VOM Administration Officer<\/p>\n<p>If for any situation non-satisfactory results resulting from the complaints\/grievances submissions then Chief Executive Officer (CEO) of the Company will be notified with the desire of\u00a0settling\u00a0all\u00a0outstanding\u00a0issues.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Complaints &amp; Grievances Handling Policy Statement All complaints should be formally written to\u00a0stacey@vesseloffshoremanagement.com\u00a0 or alternatively she can be contacted via the company website contact form, office telephone number, a written letter or verbally in person. All complainants and grievances will be acted\u00a0upon\u00a0in a timely manner with a receipt of acknowledgement within 3 working days. Upon [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-174","page","type-page","status-publish","hentry","post"],"_links":{"self":[{"href":"http:\/\/vesseloffshoremanagement.com\/index.php?rest_route=\/wp\/v2\/pages\/174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/vesseloffshoremanagement.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/vesseloffshoremanagement.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/vesseloffshoremanagement.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/vesseloffshoremanagement.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=174"}],"version-history":[{"count":3,"href":"http:\/\/vesseloffshoremanagement.com\/index.php?rest_route=\/wp\/v2\/pages\/174\/revisions"}],"predecessor-version":[{"id":188,"href":"http:\/\/vesseloffshoremanagement.com\/index.php?rest_route=\/wp\/v2\/pages\/174\/revisions\/188"}],"wp:attachment":[{"href":"http:\/\/vesseloffshoremanagement.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}