Complaints and Grievances Policy

Complaints & Grievances Handling Policy Statement

All complaints should be formally written to  or alternatively she can be contacted via the company website contact form, office telephone number, a written letter or verbally in person.

All complainants and grievances will be acted upon in a timely manner with a receipt of acknowledgement within 3 working days.

Upon investigating the complaint, the effected person will be contacted immediately and a meeting to discuss and resolve the matter will be arranged. This action should be completed within 14 working days of receiving the complaint/grievance.

If, for any reason whatsoever, a meeting cannot be held, the affected person will be contacted with a written reply addressing his/her complaint and include suggestions for resolving the matter. This will be done by Stacey VOM Administration Officer

If for any situation non-satisfactory results resulting from the complaints/grievances submissions then Chief Executive Officer (CEO) of the Company will be notified with the desire of settling all outstanding issues.